to yourself, a coworker
or a friend
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Online Surveys Could Save Your Customers
by Sarah Miller
I subscribe to a magazine that I really enjoy but they did a marketing campaign in December that was so rude that I decided not to re-new my subscription. I received a video from them letting me know that I was automatically enrolled in their video of the month program. It required me to mail the video back as the only way of opting out; otherwise, they would start billing me monthly. This was entirely unsolicited and I had signed up for a magazine with them not a video service!
I wasn’t going to say anything to the magazine but then I got an email from them asking me to take their New Year’s survey. They said they were going to give me a free issue for my time so I decided to tell them what I thought!
This made me think: Do I really know what my customers are thinking? I decided to start off the new year right and take the opportunity to connect with our customers by creating a survey of my own.
A targeted simple survey, which takes just a few minutes to create in CorpNote, could significantly improve the way you do business.
Here are some tips for creating a great survey:
If you have any tips, please let me know. You can send me a message in the form below or contact us on Facebook.
Blog published on 1/19/2012
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