Frequently Asked Questions - Search Results

For category "Billing and Passwords"

I am having problems signing in. What do I do?
[Billing and Passwords]

Answer: If you think your email and password are correct...Quit your browser and re-open it to clear any 'cookies' that may be interfering with your sign in. Go to the CorpNote home page and click the Sign In button, and try re-entering your email address and password.Did you change your email address in your preferences? This is the most common cause of people not being able to sign in. If y [more...]

How do I pay for membership?
[Billing and Passwords  |  Membership  |  Multi-User Membership]

Answer: When you sign up for a CorpNote account, you will enter your credit card information via our secure online order page. We accept American Express, Discover, MasterCard, and Visa.
 Once you establish a CorpNote account, your credit card will automatically be charged monthly on your billing date, which can be viewed on the 'My Account > Overview' screen, in the yellow Account Noti [more...]

How do I cancel my membership?
[Billing and Passwords  |  Membership  |  Multi-User Administration  |  Multi-User Membership  |  Terms of Service]

Answer: If you are a Single-User member or a Multi-User Administrator, you may cancel your membership at any time by completing our cancellation form. An email will be sent to you which contains a link. You must click on this link to finalize the cancellation process.We require this two-stepped approach for your protection - it provides evidence that the individual terminating the account is authorized to [more...]

How do I know what users I was billed for last month?
[Billing and Passwords  |  Multi-User Administration  |  Multi-User Membership]

Answer: For Multi-User Plan Administrators Multi-User Plan Administrators can view a list of all users for which they were billed. They will be charged for any user on the plan whose account was active during the previous billing period, regardless of that user's amount of activity.   To view billing details: Sign into your account and in the navigation select M [more...]

How do I know what I was billed last month?
[Billing and Passwords  |  Membership]

Answer: You can view a list of your invoices at any time by signing into your account and selecting My Account > Billing and Password from the navigation menu, and then selecting the Invoices tab. On the left side of the screen is a list of all of your invoices.Click on the ’View Details’ button next to an invoice to see the full details of your invoice. For Multi-User Plan Administrat [more...]

Is there a minimum sign-up period, or a minimum number of months, that I have to pay for membership?
[Billing and Passwords  |  Membership]

Answer: No. We do not have a minimum sign up requirement and there is no long-term contract. Your service is month-to-month. You can sign up for one month, use the service, and then cancel 4 days prior to your monthly billing date and you will only be charged for your one month of use.There are two considerations that are important to note. When you join CorpNote, you are agreeing to be charged month [more...]

What payment types do you accept?
[Billing and Passwords]

Answer: We accept American Express, Discover, Visa and MasterCard. 

How do I renew my membership?
[Billing and Passwords  |  Membership  |  Terms of Service]

Answer: Follow these steps to renew your CorpNote membership:1. Sign in with the email address and password you used for your account.
2. You will be presented with a form to renew your membership.
3. Enter your new/valid credit card information.

If your credit card is approved, you will immediately regain access to your account. If you renew within 60 days, you will see your addres [more...]

How can I get an invoice (receipt) for my CorpNote membership payment?
[Billing and Passwords]

Answer: Go to My Account > Billing and Password and click on the "Invoices" tab.

Multi-User Plans have consolidated billing, which is paid/processed by the Administrator. So individual users in that plan will not see an invoice - just the Administrator will. 

How am I billed for your service?
[Billing and Passwords]

Answer: Your billing cycle is based on the date you establish your account. For example, if you sign up for an account on November 20th, then your next billing date will be December 20th. To find your billing date, sign into your account and go to My Account > Overview. Your 'Next Billing Date' will appear in the yellow Account Notices box.  You may cancel your membership at any time  [more...]

How do I change the email address on my account?
[Billing and Passwords  |  Email and Spam]

Answer: To change your 'From' and 'Reply To' email address: In the navigation, go to My Account > Preferences.
  Select the 'Signature Options' Tab.
  Enter your new email address in the "Email" field and click the "Save Changes" button.Important: Changing this email address will also change your "sign in" email address, as we [more...]

What is the cost per eCard?
[Billing and Passwords]

Answer: We do not charge a price per eCard. You pay a monthly membership fee and you can send as many eCards, online invitations or surveys as you like. The cost per month varies based on your membership plan. View our membership plan comparison page to learn more about the options, cost and features that are included in each of our plans. 

How do I change my credit card information?
[Billing and Passwords]

Answer: To change your credit card for an active (paid) account: Sign into your account and go to My Account > Billing & Password.
  Go to the Billing Contact tab.
  Under Payment Method, click the link that says "Change your credit card".
  Enter your new CC info and complete the submissionFor returning members / inactive accounts: Go to the CorpNote home page  [more...]

Can I sign up for just one month to send holiday eCards?
[Billing and Passwords  |  Membership]

Answer: Yes. You can join CorpNote to send Holiday eCards (Season’s Greetings, Christmas, Valentine’s etc.) with no long-term membership commitment.There are two considerations that are important to note. When you join CorpNote, you are agreeing to be charged monthly for membership. It is your responsibility to notify us via our online form that you wish to terminate your membership before you [more...]

CorpNote - eCards, Online Invitations and Online Surveys for Business
P.O. Box 565 | Fountainville, PA 18923 | 609-406-1665 | Hours: Monday - Friday, 9am - 5pm Eastern
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