Frequently Asked Questions

I am having problems signing in. What do I do?

Answer: 

From any page, enter your email address and password that you specified when you registered for our service.

If you changed your email address in your account preferences, this is the email address you will need to use to sign in.

If you select the 'Forgot your password?' link, our system will send you a temporary password to the email address you use to sign in.

Did you receive the following error message? "Your email address does not appear to be a registered user." If so, this means the email address you are using does not match our records. You may have entered your email address incorrectly. Please retype it carefully and try again. If this doesn't work, try another email address you may have used.

If you didn't receive an error message, our system may not recognize you if you have cookies turned off in your web browser. Click here to learn how to check and turn on cookies.

If you believe your membership is current and you are still unable to log in, please contact us via our member services contact form


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