Frequently Asked Questions

Why are 'Scheduled Cards' with a date before today in my saved cards bin? Shouldn't they have been sent?

Answer: 

If you have eCards scheduled to be sent on a future date, and your account lapses (because you cancelled or your credit card became invalid), then the scheduled eCards will not be sent. If you reactivate your account, then all scheduled eCards that were set to be sent in the last 7 days will be sent in our next overnight sending cycle. Until this nightly cycle runs, your eCards will be visible in the “Saved and Scheduled” bin.

If you reactivate your account and there are eCards that were scheduled to go out more than seven days past, then these eCards will not be sent. You may delete them, open them individually and click “send now,” or you may use the calendar to reschedule them to go out again any day in the future.

Note: Any account that has been closed for 60 days is subject to deletion of all saved data, including saved and scheduled cards, address book entries, images and saved preferences/settings.


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