Frequently Asked Questions

Why are there funny characters in my email subject line?

Answer:

Most email programs do not support the use of all characters, especially ‘smart quote’ characters that Word and other programs auto-insert as you type. According to Microsoft:

This always happens when you are using characters (Such as apostrophes, double quotes, dashes, and ellipsis). 

Solution: When creating your email subject line, DO NOT copy and paste your text – instead, hand-type your subject line into the ‘Subject Line’ text box.

Here is an example of what bad characters look like when used in a subject line:

Original text, copied from Word and pasted into the subject line:

Check out CorpNote’s “wonderful” outing. Play Frisbee™ and don’t ‘forget’ shoes!

When sent, the email subject line appears like this to your recipients:

Check out CorpNote’s “wonderful” outing. Play Frisbee™ and don’t ‘forget’ shoes!

The same subject line, hand typed, with standard (‘straight’) quotes, and no ‘TM’ looks like this, and will work correctly:

Check out CorpNote's "wonderful" outing. Play Frisbee and don't 'forget' shoes!


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