Frequently Asked Questions

How do I know what users I was billed for last month?

Answer: 

Company plan members can view a list of all users for which they were billed. They will be charged for any user on the plan whose account was active during the previous month, regardless of that user's amount of activity.  
To view billing details:
  • Sign into your account and in the navigation select My Account > Billing and Password from the navigation menu.
     
  • On the left is a list of all of your invoices.
     
  • Click on the ’View Details’ button next to an invoice to see the full details of your invoice including the names of the people who are active members on your account for that month.

Your credit card statement should reflect one charge for that invoice amount. If you have a question about a charge to your card, please call us at 609-406-1665.


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