Click With Confidence This Holiday Season
By Michael Miller 12/14/2010
"Submit Order Anxiety" (aka "Click Stress") might not be a clinically correct phrase, but many people suffer from a case of nerves before they click the Submit button on an e-commerce website. With online Holiday shopping in full swing, many of you might relate. After investing your time in selecting a product and entering your order information, your mouse hesitates and your mind races with questions like,
- Is the company reputable?
- What if I don’t like it?
- Is my transaction secure?
- Will I be able to talk to someone if there’s a problem?
As a web developer, I sometimes have the same fears doing business online. I received a CorpNote support call today from a new member that was ready to cancel. She had only spent a few minutes on the site, and was admittedly suffering from "S.O.A." I don’t think she expected a person to answer her phone call, but we did (as we always try to do).
I assured her that we’d gladly refund her account (she was only hours into the 10 day money-back guarantee period), and I offered to help her. Within 5 minutes she was a happy CorpNote customer, and she was again looking forward to sending out her Holiday eCards.
At the end of the call, she again mentioned her initial anxiety, and thanked us for being different and taking the time to help her. Hey, this is a hectic time for most of us, and everyone’s things-to-do list is really long. Sending Holiday cards is often a huge business task, and many people procrastinate. But don’t let it get you down. If we can alleviate a little of your S.O.A. with holiday eCards, all the merrier!
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Michael A. Miller
Vice-President, Set Now Solutions
Creative Director and Member Services Specialist, CorpNote.com
Mike has been designing interactive media since the advent of the personal computer, and is CorpNote's resident digital art, multimedia and video expert. As CorpNote's Member Services Specialist, armed with his background in advertising and public relations, Mike enjoys lending his marketing expertise to our CorpNote customers, finding ways for them to improve their communications and grow their business using the internet.
Mike's portfolio of production skills includes 2- and 3-D graphics, animation, interactive multimedia, photography, and video/audio production. He is classically trained in piano and guitar, and his music compositions have been featured in various television, multimedia and web projects. When not behind a computer, he can be found digging in the dirt in his organic garden, creating sawdust in the workshop, or trying to modify cars that worked just fine before he started fiddling with them.