Help Center - Search Results

Get Tech Support
[General & Troubleshooting]

For 24/7 answers, we have several online resources that are a good starting point:


How do I create an eCard signature with my logo and website links?

Set your default eCard signature by going to My Account > Preferences in the navigation. There are 2 tabs on this page which affect your signature.

  1. Signature Options - Enter all of your contact information, upload a logo and add your website and social media links.
  2. Signature Layout - Select whether your signature should be right, center...


eCard Signature Alignment

Your signature can be aligned left, center or right. If you choose to upload a logo to be used as part of your signature, your logo can be aligned next to your contact information with the exception of the center alignment option. The logo will appear above your contact information.

Important Note: If your logo is over 200px wide...  [more...]

Cost per eCard

We do not charge a price per eCard. You can send an unlimited number of eCards, online invitations and surveys. The cost per month only varies based on whether your membership plan is a single-user or multi-user plan. View our membership plan comparison page to learn...  [more...]

Cost per Invitation

We do not charge a price per invitation or based on the number of people on your guest list. You pay one low monthly membership fee to send an unlimited number of eCards, invitations and surveys. The cost per month ranges from $10 to $20 per month based on your membership plan. View our...  [more...]

Cost per Survey

We do not charge a price per survey or based on the number of people who reply to your survey. You pay one low monthly membership fee to send an unlimited number of surveys, eCards and invitations. The cost per month ranges from $10 to $20 per month depending on the membership plan that's right for you. View our...  [more...]

Change Credit Card
[My Account]

To change your credit card for an active (paid) account:

  1. Sign into your account and go to My Account > Billing & Password.
  2. Go to the Billing Contact tab.
  3. Under Payment Method, click the link that says "Change your credit card".
  4. Enter your new CC info and complete the submission

For returning members...  [more...]

Unable to Sign In
[My Account]

If you think your email and password are correct: Close your browser and re-open it to clear any 'cookies' that may be interfering with your sign in. Go to the CorpNote home page and click the Sign In button. Enter your email address and password to sign in.

Did you change your email address in your preferences? This is the most common cause...  [more...]

Trial Membership
[Joining CorpNote]

We don't have a free trial, but we offer a 10-day money-back satisfaction guarantee on our single-user memberships. You will have FULL access to use CorpNote as much as you like during this time. If we are not everything you are looking for, simply cancel your membership within 10 days of joining CorpNote, and you can request a full refund.

If you are considering a...  [more...]

Default Custom Style for All eCards

To save time, you can set a default custom style for all the eCards and invitations you create. If you set default styles, you can still easily modify each eCard based on your needs.

To set your default eCard styles and signature, go to My Account > Preferences.


Payment Invoices and Receipts
[My Account]

To view your invoices, go to: My Account > Billing and Password. Click on the "Invoices" tab to see all of your invoices and payment history. You can also view and print individual invoices that display the amount paid and the date they were paid.

Multi-User Plans have consolidated billing and only the plan Administrator will see this...  [more...]

How am I Billed for Service?
[My Account]

Your credit card is automatically billed monthly. Your billing cycle is based on the date you establish your account. To view the date your credit card will be charged, sign in to your account. Your 'Next Billing Date' will appear in the yellow Account Notices box at the top of your account overview page.

You can also view a list of your invoices...  [more...]

How do I know which users were included in my bill last month?
[Multi User Plans]

Multi-User Plan Administrators can view a list of all users that were included in each billing period. Administrators are charged for any user on the plan whose account was active during the billing period, regardless of that user's amount of activity.

To view user and billing details:


Minimum Sign-up Period
[My Account]

We do not have a minimum sign up requirement and there is no long-term contract. You can sign up for one month, use the service, and then cancel 4 days prior to your monthly billing date and you will only be charged for your one month of use.

There are two considerations that are important to note...  [more...]

Can I sign up for just one month to send holiday eCards?
[My Account]

Yes. You can join CorpNote to send Holiday eCards (Season's Greetings, New Year's, Thanksgiving eCards etc.) with no long-term membership commitment.

There are two considerations that are important to note.


Membership Cancellation
[My Account]

If you are a Single-User member or a Multi-User Administrator, you may cancel your membership at any time by completing our cancellation form. An email will be sent to you which contains a link. You must click on this link to finalize the cancellation process.

We require this two-stepped approach for...  [more...]

How do I Pay for my Membership?
[My Account]

When you sign up for a CorpNote account, you will be asked to enter your credit card information via our secure online order page. We accept American Express, Discover, MasterCard, and Visa.

Once you establish a CorpNote account, your credit card will automatically be charged monthly on your billing date, which can be viewed on the...  [more...]

Membership Renewal
[My Account]

Follow these steps to renew your CorpNote membership:

1. Sign in with the email address and password you used for your account.
2. You will be presented with a form to renew your membership.
3. Enter your credit card information.

If your credit card is approved, you will immediately have access to your account.

If you renew within 60 days...  [more...]

Changing Your Account Email Address
[My Account]

Your account email address is the one that is used as the 'sender' email address when you send eCards. If your recipient clicks reply to an eCard, their reply will go to that email address.

To change your 'From' and 'Reply To' email address:

  1. In the navigation, go to My Account > Preferences.
  2. Select the Signature...


Inserting Images into eCard Text

Short Answer: We discourage inserting images into the body of your text messages, and the CorpNote tools are not designed to do this by default. This is because we cannot guarantee that pasted or linked images will display reliably when your eCard arrives in your recipient's inbox. In addition, pasting copied images directly into a an eCard can cause your eCards to not...  [more...]

Creating/Uploading Custom eCards

Many of our members create custom eCards for holidays, birthdays, sales flyers and more. You can use photos from your mobile device or art created using your favorite computer graphic design software. If you are using computer software, check your documentation to ensure the program allows you to save an image as a .jpg, .gif, .bmp or .png file.

To Follow are...  [more...]

As an administrator, can I limit my users to use only my eCard designs?
[Multi User Plans]

Yes! Multi-User Plan Administrators can turn off access to CorpNote's selection of eCard designs.

Sign into your account and in the navigation go to Manage Users > Edit (or Add) User. Under "Allow CorpNote Designs" select yes or no.

The same is true for your users' ability to upload their own eCard designs. In the same area of ...  [more...]

Does CorpNote have an App?
[General & Troubleshooting]

No - our website is complete mobile compatible, so an app is not necessary. You can send and manage eCards, invitations and surveys from any computer or mobile device. Your recipients can also view your eCards, respond to event invitations and respond to surveys from any device.


How often do you add new features?
[Joining CorpNote]

All the time! We are committed to bringing you the best online electronic greeting card, invitation and survey service designed especially for business. You can follow us in social media and/or sign up to receive our newsletter, which will give you full details about new features and enhancements as soon as they roll out. We are always...  [more...]

How do I Subscribe/Unsubscribe from CorpNote's Newsletter?
[General & Troubleshooting]

You can subscribe/unsubscribe from our email newsletter at any time by going to our newsletter subscription page. Our newsletter focuses on a variety of business topics such as internet marketing, customer appreciation strategies, employee recognition programs and more.

We do not share your information...  [more...]

Is there advertising displayed on eCards, invitations or surveys?
[Joining CorpNote]

No! CorpNote prides itself on being an advertising free eCard, invitation and survey service. Your brand and message is what you want your customers to see. That is why we provide our members several different ways to include their logo, their color scheme and other branding when using CorpNote to communicate.

We have many options for customizing CorpNote to match...  [more...]

How do I Upgrade to a Custom Interface or a Multi-User Plan?
[Multi User Plans  |  My Account]

Yes! Sign into your account and go to My Account > Billing and Password. Click the "Upgrade" tab.

Single-User Members have two options for upgrading their CorpNote account:

1. Custom Interface Upgrade
If you only have one user but want to be able to brand the entire CorpNote site with your company logo, colors and footer links to your...  [more...]

Keeping Your Information Private
[My Account]

As a member, you will create your own password that will help to ensure only you have access to your account. Here are some password tips:


Can a Company Join with a Single-User Membership?
[Joining CorpNote  |  Multi User Plans]

Yes. Both our Single-User Membership and our Multi-User Membership are designed for business users.

Our Single-User Membership is perfect if you have one individual in your company sending eCards, managing events and managing surveys. With this membership, all eCards will be sent 'from' the email address used to create the account, and the...  [more...]

[Joining CorpNote]

Our membership plans are available as a month-to-month subscription with no long term commitment.*

1. Single-User Memberships are $20/month

2. Multi-User Memberships are $10/month, per active member and have a one-time, non-refundable $300 set-up fee.

Your monthly CorpNote membership allows you to send an unlimited number of eCards, invitations and ...  [more...]

What is CorpNote?
[Joining CorpNote]

We are a subscription-based service offering a suite of online business communication tools that help you maintain business relationships while saving time and money. CorpNote is an advertising-free way to build your business using online greeting cards, invitations and surveys that can also be integrated with your website and social media efforts.

As a member...  [more...]

How Long has CorpNote been in the eCard, Online Invitation, and Survey Business?
[Joining CorpNote]

CorpNote Online Greeting Cards was first offered to the public in February 2004. The company that created CorpNote is Set Now Solutions and we have been in the internet development business since 1996. As one of the pioneers in internet development and the business eCard market, you can rely on us for our extensive experience and commitment to providing unprecedented...  [more...]

CorpNote's Satisfaction Money-Back Guarantee
[Joining CorpNote]

We are so sure that you are going to LOVE CorpNote, that we offer a 10-day money back guarantee for our Single-User Memberships ($20/month). If you are not COMPLETELY satisfied, you may cancel your CorpNote account via our on-line account cancellation form within ten (10) days of joining and request a refund. We will promptly refund your credit card.

If you are having...  [more...]

What Happens to my Scheduled eCards if my Membership Becomes Inactive?
[My Account]

If you have eCards scheduled to be sent on a future date, and your account becomes inactive (because you cancelled, or your credit card was declined and not corrected), then they will not be sent. Accounts that are inactive for 60 days are automatically purged of all account data including scheduled eCards.

CorpNote retains your account data for a grace period...  [more...]

Email Notifications on Survey Responses

At any time, you can add/remove the sending of an email notification to you when someone responds to your survey. This is especially helpful if you aren't checking your account daily.

When you add or modify your survey in the survey manager, you will see an option for 'Would you like to receive an email when someone responds?’ The default to this question...  [more...]

Downloading Survey Responses in MS Excel

You can download an MS Excel compatible file of your survey responses on an individual or aggregate basis. Technically, the file you download is a .csv comma delimited file that can be imported into other software and mobile apps as well.

Here's how to download your survey results.


Can I add, modify or delete individual responses to surveys?

Yes, you can add, modify and delete survey responses. Be aware that once you modify or delete a response, you cannot reverse that action.

To Add a Survey Response:

1. Find the survey for which you want to add a response and then click "Add Response" in the options drop-down list.

2. Answer the survey and click the 'Submit Survey Response'...  [more...]

How do I create and distribute a survey?

Here's the quick answer on how to create surveys that can be distributed via eCard your website, social media, blog or email program.

Step 1. Sign in and in the navigation, go to Surveys > Create a Survey.

Step 2. Name your survey, choose your opening text and then select how many questions you want your survey to have.

Your questions can be...  [more...]

Maximum Survey Questions

You can create an online survey with up to 20 survey questions. Your questions can be multiple choice with 1 answer or multiple answers allowed (check boxes), a rating scale, and or an open text box for written answers.

You can also get more detailed information from your respondents by combining the multiple choice or rating scale option with a comments box that will...  [more...]

Viewing Survey Responses

As soon as your survey receives a response, you will see the 'view responses' option in the drown menu next to the survey name. You can also click the button that tells you how many responses you have for that survey.

Here's how to view and manage your survey responses:


What if Someone Calls or Mails in their Survey Response?

You can easily add a survey response, and even modify existing response information, so your survey results are always up-to-date regardless of the source.

Sign into your account and go to Surveys > Manage Surveys. In the drop-down list next to the survey you want to view, select "Add a Response." You will see the same survey response form as your...  [more...]

How Does CorpNote use my Account and Address Book Information?
[Address Book  |  My Account]

CorpNote will never sell, distribute or make public your personal information or email addresses, unless necessary to comply with legal proceedings, to protect and defend the legal rights or property of CorpNote and its members, or to enforce CorpNote's Terms of Use. Please read our ...  [more...]

Why does CorpNote require cookies?
[General & Troubleshooting]

Our site uses cookies to save your eCard, event and survey information as well as other preferences you set as you use our website.

Cookies are controlled by your web browser as well as your internet and security settings. If you have cookies turned off as a general setting in your browser, you can still allow cookies to be used specifically on our site. Refer to...  [more...]

Does CorpNote Use Pop-Up Windows?
[General & Troubleshooting]

There are no features on our site that use pop-up windows.

We have kept this to a minimum since some web browsers and Internet service providers offer the option to 'block' pop-up windows to help block annoying advertising. However, you may experience your browser opening a new tab, for instance if you are downloading data from your account. This is normal and...  [more...]

Spam Policy
[General & Troubleshooting]

CorpNote considers spam to be unsolicited bulk email messages, sent to people or email addresses that have not given you express permission to email them. Any use of CorpNote to send what we consider to be SPAM is strictly prohibited. All members that use the CorpNote system must agree to our Terms of Use, which clearly details our no-spam ...  [more...]

Not Receiving eCards Sent to Myself or Other People in my Company
[eCards  |  General & Troubleshooting]

When you send an eCard, CorpNote uses your email address as the 'from ' and 'reply to' email address.

Your email administrator might have an email filter in place that is blocking incoming emails that say they're from a company email address, but are recognized as being sent from another email server. While this is a legitimate practice for ...  [more...]

Reducing eCards going into SPAM
[General & Troubleshooting]

Automatic SPAM filters work on many levels, but there are some simple things you can do to improve your chances of getting your email message through to your recipient.


How will I know if I sent an eCard to an email address that no longer exists?
[General & Troubleshooting]

If an eCard is sent to an email address that is no longer in use, then you will get an email 'bounce back' at the email address you are using for your account. This works just like an email that you send to an inactive email address via regular email.

The email address you use to sign into your CorpNote account is the email address that the bounce back will come...   [more...]

Weird Characters in Email Subject Line
[eCards  |  General & Troubleshooting]

When creating your email subject line, DO NOT copy and paste your text from other software. Hand-type your subject line into the ‘Subject Line’ text box and avoid special characters such as ™. Most email programs do not support the use of all characters, especially ‘smart quote’ characters that Microsoft Word and other programs auto-insert as ...  [more...]

Posting eCards in Social Media

You can easily post eCards, invitations and surveys to your social media friends and groups by using one of the following methods.

Method 1: Share by pasting a direct link

  1. Create an eCard and send it to yourself. Make Make sure it looks the way you want it to because you can’t edit it once you’ve sent it.
  2. Go to eCards ...


Branding CorpNote to Look Like your Website
[Custom Interface]

CorpNote offers a Custom Interface option that lets you customize the CorpNote site with your company logo, colors and footer links, to look like your own company website. The Custom Interface upgrade is available to single-user members and is included with our Multi-User Memberships. If you have a multi-user plan, the plan administrator can create a custom interface that ...   [more...]

Sending eCards with your Company Logo
[Custom Interface  |  eCards  |  My Account]

There are several ways that you can include your logo in your eCards, invitations and surveys.

Option 1 - Your logo can be part of your Signature:

All eCards and invitations have the option to include your signature at the bottom. Your logo can appear left, right or centered with your other signature information such as name, street address, phone number, ...  [more...]

Adding Private Comments to eCards and Invitations
[eCards  |  My Account]

You can add personal comments that only you see to all of your eCards, invitations and surveys. This is helpful when you want to record the reason you sent an eCard, invitation or survey, how you know the people you sent it to, or whether you posted it in Facebook, LinkedIn, Twitter etc.

You can also enter personal comments when you create eCard Templates, QuickSend ...  [more...]

Maximum Number of Recipients per eCard
[Address Book  |  eCards]

You can send an unlimited number of eCards per day; however, there is a limit to the number of recipients you can include in each eCard. When you select to send your eCard to a "Group" of contacts you have created in your address book, you can send your eCard to up to 2,500 recipients with a single click.

When you manually enter ...  [more...]

How Do I Address eCards?
[Address Book  |  eCards]

After you compose your eCard message, click the 'Address/Send' button at the top of the page. You can then add people to your Address List in these 3 ways:


Scheduling eCards

After creating and addressing an eCard, you'll see the option to send it now or schedule it to be sent on a future date. To select a future date, click the "Select Date" option and then pick a date using the calendar tool. Once the date is selected, click the "Schedule Card" button. Your eCard will automatically be sent on the date selected.


Tracking and Managing eCards

To manage your sent eCards, choose eCards > Sent Cards from the navigation menu.

The default screen will show a thumbnail of all the eCards sent in the last 60 days, with a history of who viewed it and if it contains a survey or invitation. You can click the thumbnail to view your eCard details, and to follow up with people who have or have not ...  [more...]

Creating an eCard

In the navigation, go to eCards > Create New.

Select an eCard or invitation design by:

1.    Searching for a design based on category, holiday or keyword
2.    Click a tab to view new eCard designs, your designs, favorites or templates

Click the thumbnail of the eCard design you want to use. Compose your message ...  [more...]

Search for an eCard Design

When you choose 'Create a New eCard,' you will see a screen with our latest eCards for popular categories. You are also able to search by category and keyword.

There are three ways to browse eCard designs:


Saving eCard Designs as Favorites

To save time, save as many favorite eCard designs as you like so you have quick access to the eCard designs you use most. You can also create eCard templates which will contain the eCard design, message text and signature options you want to use.

To view and select your favorite eCard designs, go to the "Favorites" tab on the Choose an eCard Design screen.


Formatting the Message Text in an eCard

You can easily globally set the background color, typeface, font color and text size for your entire eCard or you can fine tune any line of the message text using the following tools:


Can I use HTML in my eCard Message?

No, you cannot insert HTML directly into an eCard.

CorpNote uses an easy-to-use MS Word-like compose tool that adds the HTML code for you. (If you type HTML code in the text editor, it will display the unwanted code in your eCard.) CorpNote also uses filters to remove certain content/code that could cause undesirable results in our product.


Inserting Hyperlinks into your eCard Message Text

To insert a hyperlink, highlight the text you want to be clickable and then click the 'link' icon in the message toolbar. This will open the Link tool. Here are your options:

Link Type: URL


Creating One-Time Send Lists

Create your eCard and then type your email addresses or copy your email address list from another program.

Important Note: Include only one email address per line.

For example:

To copy and paste your email address list ...  [more...]

Resend an eCard

You can track who has not viewed an eCard and resend it to them using these steps:

  1. In the navigation, go to eCards > Sent Cards
  2. Click the thumbnail of the eCard you want to view/resend. eCards that have not been viewed by any of the recipients will have a gray 'closed envelope' icon next to them.
  3. If a sent eCard ...


Copying Sent eCards

To copy a sent eCard, follow these steps:

  1. Sign into your account
  2. Using the navigation, go to eCards > Sent Cards and find the eCard you want to copy
  3. In the 'Options' drop-down list, select "Copy eCard"

A copy of your eCard will be created. You may now modify it and save, send or schedule the eCard ...  [more...]

Can I send eCards to employees within my own company?

Yes. There are no limits to you doing this as part of your CorpNote membership.

If you are having trouble with this, please view our related FAQ - Not Receiving eCards Sent to Myself or Other People in my Company


What can I include in my eCard Signature?

Your eCard signature appears at the bottom of every eCard you create. You can include:

You can ...  [more...]

Auto-Fill Names in the Greeting Line
[Address Book  |  eCards]

To use the "auto-fill names" feature for your eCard greeting, you must have an address book entry with a first name for each contact you are including in the eCard send list. When your eCard recipients pick up their card, their first name will appear in the greeting. If you do not have a first name for the recipient, you can assign alternate text to appear ...  [more...]

Free eCards
[eCards  |  Joining CorpNote]

We do not have free eCards but you can sign up for our single-user membership plan and use our 10 day "money back guarantee" if you're not completely satisfied.

Many pages on our site provide examples of how CorpNote works so you can get idea of what to expect before joining. If you would like to see a sample of our eCard designs, we recommend that ...  [more...]

Social Media Links in eCards

In the signature area of every eCard, you have the ability to pre-set links to your social media for the following services: Twitter, Facebook, LinkedIn, YouTube, Pinterest, and Instagram. These links will appear after your other signature items like your name, phone number, website link ...


Sending eCards, Invitations, and Surveys on a Mobile Device
[eCards  |  Invitations  |  Surveys]

Our website is mobile compatible which makes sending eCards, Invitations, and Surveys easier and faster than ever before. Your recipients can also use a computer or mobile device to view and respond to your eCards, invitations and surveys. There is no need to download a separate 'App'. CorpNote is compatible with Mac, PC, iPad, iPhone, Android and more.


Why do I not see my card design when I copy an eCard?

From time to time, CorpNote retires older eCard designs and they are no longer available when you create a new eCard. They are still able to be seen as sent from your account and any links to your sent eCards will still work properly and show the retired eCard design.


Why Use CorpNote to Send eCards?
[Joining CorpNote]

Here are some of the benefits to using CorpNote to send your eCards, invitations and surveys:


When do you release NEW Holiday eCard Designs?

We release the majority of our new winter holiday eCards, like Thanksgiving eCards and Season's Greetings, from October through December. For all other holidays, new eCards are generally released a few weeks before the holiday.

For more information, view our tutorial on selecting an eCard design.


Saving Favorite eCard Messages

Our Message Helper makes it easy to save your favorite eCard messages and it saves a lot of time. While composing an eCard message, you can click the 'message helper' button to search for commonly used messages and create your own favorite messages. Click on any message to easily insert one or more of your favorite messages into your eCard. Your saved messages ...  [more...]

Receiving eCards, Invitations, and Surveys on a Mobile Device
[eCards  |  Invitations  |  Surveys]

Our website is mobile compatible so your recipients can use a computer or mobile device to view and respond to your eCards, invitations and surveys. They do not need to download a separate 'App'.

Important Note: Our animated eCards use HTML5 animation, which is the current standard for compatibility. Some software programs ...  [more...]

Creating eCard Templates

Templates make it easy to quickly send eCards, invitations and surveys to individuals and groups as well as to ensure consistency in your communication.

Here’s how to create an eCard template in 4 easy steps:

  1. Send yourself an eCard and make sure it looks the way you want it to.
  2. Go to eCards ...


How many eCard Templates can I have?

There is no limit on the number of eCard Templates you can have. If you are part of a multi-user plan, the administrator can also share eCard templates and there is no limit.

Here are some benefits to using eCard templates:


How do I know if someone views my eCard?

You can view a list of who has viewed your eCards by going to eCards > Sent Cards. Next to any sent eCard, either click the envelope that shows the 'viewed' statistics or choose "View Recipients and Pickup Status" from the drop-down menu. From this screen, you will see the statistics for your eCard including who viewed it and how many times. You are ...  [more...]

Turning eCards into Invitations or Surveys
[eCards  |  Invitations  |  Surveys]

CorpNote seamlessly ties eCards, Invitations and Surveys together into a single tool. To create an Invitation or Survey eCard, first create an event or survey in the invitation or survey manager. The next time you compose an eCard, you will see a menu that allows you to insert that survey or event as part of your eCard. For events, you can click a button that will include ...  [more...]

View Count on eCards Posted in Social Media

When you post an eCard in social media, you will be able to see how many times it was viewed by individuals who clicked the link to view the eCard. Since we cannot identify the individual who viewed the eCard, you will see the dates and times marked as "anonymous" ...  [more...]

Controlling Who Sees my eCard on Social Media

You can only control who sees your eCard by using the tools provided by the social media website. For example, when you post to Facebook, you can post on your timeline, a friend's timeline, in a group, on your company page (if you are the administrator), or in a private message. If you post to your own timeline, Facebook allows you to choose who can view the post ...  [more...]

Do eCards Posted in Social Media Websites Expire?

As long as your membership is current and does not lapse, your eCards will be accessible from any direct link you post, including social media channels. If your account becomes inactive, through cancellation or non-payment, your eCards will no longer be available to people who click the link you posted. If your account is inactive for 60 or more days, your eCards will be ...  [more...]

Can I change an eCard that has been sent or posted in social media?

No - you cannot change an eCard once it is sent via email or posted in social media. We recommend that you double check your eCard message text for typos and grammar before sending or posting. You can include your email address on any eCard you send so you can receive a copy. This will help ensure that your eCard looks the way you want it to before sending or posting it.


Can CorpNote design eCards for me?

Yes! We would be happy to create a set of custom eCards for you! From simple eCard designs to elaborate animated eCards with sound and interactivity, we have a variety of options to suit your budget. To begin the process, use our 'Contact Us' form or call us at 609-406-1665 M-F 9:00 am - 5:00 pm EST.


Will eCard recipients see my email list?

Each eCard and invitation is sent to an individual email address and does not display other recipient's names or email addresses. We do not use CC or BCC in the eCard email.


Will my eCards be sent from my email address?

When you send an eCard, the email your eCard recipient sees in their inbox will have your name and email address that you have set in your preferences. If your eCard recipient clicks 'reply' to your eCard, their email will be sent to that email address.

Important Note: Our system requires ...  [more...]

What information should I include for contacts in my Address Book?
[Address Book]

Each contact must have a first name, last name and a unique email address. You can also provide the following information: company, category (for example: customer, employee, etc.), start date, birthday, anniversary, and comments. We encourage you to provide as much information as possible, since additional fields make it easier for you to search for contacts and send ...  [more...]

What is 'Start Date' used for in the address book?
[Address Book]

The start date field can be used for the date an employee started with your company or the date you and a customer first did business. This enables you to easily search for contacts when you want to send a customer or employee appreciation eCard, or to use our Recurring eCard feature to send regularly scheduled repeating eCards that commemorate the start date.


Email List Unsubscribe
[Address Book]

At the bottom of every eCard there is a link for the recipient to unsubscribe from your email list. Once they click the link and select to unsubscribe, CorpNote will automatically stop you from being able to send an eCard to this email address. This is very helpful when you have included an email address as part of a group or part of a recurring eCard series and don't want ...   [more...]

Can't select a Birth/Anniversary date more than 10 years ago
[Address Book]

When you are manually entering birthdates and anniversary dates in your online address book, the calendar displays the last 10 years as a default (e.g. 2008 - 2018). To select a year more than 10 years in the past simply select the oldest date, and the calendar tool refreshes and lets you pick the prior 10 years. By jumping back 10 years at a time, you can assign any date ...  [more...]

Importing Email Addresses
[Address Book]

You can import addresses from any program that lets you create a text or .CSV file with fields separated by commas.

Here are the basic steps:

  1. In the navigation, go to My Account > Address Book
  2. Click the 'Import' tab
  3. Click the 'Browse' button to find and select your .csv data file
  4. Review your ...


Maximum Email Addresses in my Address Book
[Address Book]

Each member can have up to 2,500 email addresses in their address book; however, a recipient does not have to be in your address book for you to send them an eCard. When sending an eCard, you can type email addresses or select contacts from your address book. There are no limits to how many eCards you can send daily.


Add New Contacts to an Existing Group
[Address Book]

Follow these steps to add new contacts to an existing group in your address book:

  1. In the navigation, go to My Account > Address Book
  2. Import or manually add your new contacts
    Tip: assign them all to the same 'category' so you can easily find them.
  3. Click the "Groups" tab
  4. Click the edit ...


Easily Delete a Category of Contacts
[Address Book]

Go to your address book and use the 'advance search' to search for the category that contains the contacts you want to delete. In the resulting page, click 'Select All' and then click the 'Delete Checked' button.

IMPORTANT: Once you delete a contact, they are permanently removed and cannot be retrieved again.


Adding Contacts to my Address Book
[Address Book]

You can add contacts to your address book in two ways:


Importing Macintosh Address Book Contacts into CorpNote
[Address Book]

Macintosh's contact manager does not allow you to export your contacts in the file format compatible with CorpNote's address book. This is a "feature" of the Mac OS and is not under the scope of our technical support. However, our Mac users have reported success using third party applications which give you the ability to export contacts as a .csv file.


Sending eCards without using the Address Book
[Address Book  |  eCards]

You can manually type or paste up to 250 email addresses (1 per line) for each eCard. In the address area, select "Type Email Addresses" and then paste or type your recipient's email addresses. Click the "Add Recipient(s) to Address List" button to save your changes and prepare your eCard for sending.

Important Note: Importing ...  [more...]

Viewing Invitation Responses

Sign into your account, go to Invitations > Manage Events and select 'View Responses' from the drop-down list next to an event.

You can search for a response with a person's name or email address. You can also filter all responses to show only "yes" or "no" responses, all guests within a specific company and/or sort your ...  [more...]

Multiple Event Registration in One eCard

CorpNote enables you to create an eCard that has links to multiple event response forms. This is especially helpful if you have several different events on the same day or on different days. The way to send one eCard that contains links to multiple events is to use our 'Direct Link' feature.

Here's how to include multiple events ...  [more...]

How do my guests add additional guests?

When creating your event, you can block respondents from including additional guests, or you can enable them to add from 1 to 12 additional guests. If you select the option to allow additional guests, any questions you included for the event (for example: meal choice) will also be included next to each guest they add on the invitation response form. For more detailed ...  [more...]

Sending Event Reminders

We've made it easy to send an event reminder to your guests. Sign into your account and go to Invitations > Manage Events. Find the event that you want to send a reminder for and in the drop-down list of options, select "Send Reminder". Select the group of people you would like to send the reminder sent to, select an eCard template if you created one and ...  [more...]

Changing Event Information

To change your event information, go to Invitations > Manage Events, and select 'Edit Event' in the drop-down menu next to the event you want to change. Make your changes and then click the 'Save Changes' button on the bottom of the page. Anyone completing the response form will see your changes immediately.

You could also ...  [more...]

Resending Invitations to Those Who Viewed the Invite But Did Not Respond

Because you could have sent multiple eCard invitations, the instructions for re-sending an invitation to an event are different than re-sending an eCard. Your invitation list consolidates all of your invitation recipients into one list and tracks who whether they viewed it and whether they responded.

Follow these instructions for re-sending an invitation:


Creating an Online Invitation

Here are the basic instructions for creating an online invitation:

Step 1. Create an Event: Enter your basic event information and any optional information you would like to include. For example, you can include questions you would like your guests to answer such as menu choice.

Step 2. Send Your Invitation: Easily select an invitation design or upload your own...  [more...]

When someone responds to my event invitation, can I receive an email notice?

You can enable email notices when you add or modify your event in the invitation manager. You will see an option for 'Would you like the receive an email when someone responds?' The default for this option is no but you can select whether you want to receive an email each time someone responds or to only receive an email once per day when there is a ...  [more...]

Editing Invitation Responses

You can edit a response by going to the invitation manager and selecting 'View Responses' in the drop down menu next to an event. You can then click the edit icon next to the person's name.

You can also add a response in either of the following ways:

Option 1. Next to any event, select 'Add a Response' and you will see the ...  [more...]

Blocking Forwarding of Invitations

You cannot block people from either forwarding an invitation or sharing an event registration link. You can, however, put text in your invitation that tells people that your event is by invitation only and that the invitation should not be passed along to others.


How do I keep track of who I invited?

No matter how many separate eCards you send for an event, your guest list is automatically consolidated for you in your 'invitation list'. Use you invitation list to keep track of who has viewed and responded to your invitations.

You can easily re-send an invitation to guests that don't respond after sending the first round of invitations. If you want to ...  [more...]

View Map Options in Invitations

When you create an event, you can select whether to include a directions link. This can either be a link that you provide or CorpNote can automatically create a Google Maps link using the address information you provided for the event. When someone responds to your online invitation, they will see the directions link when they RSVP.

You can also create ...  [more...]

Attendee Limits for Events

If you have a limit to the number of attendees a room can hold, you can set a limit which prevents people from signing up once you reach a specified number of guests. You can also provide a custom message that will display to those people when they go to sign up for the event after it has been closed due to the attendee limit.

Learn more ...  [more...]

Invitation List vs Guest List

The Invitation List is the list of all the people who you sent an eCard to with the event response form link. This is your ’mailing’ list which contains information on whether the person viewed your eCard invitation and whether they responded. Even if you send multiple eCard invitations, your consolidated invitation list enables you to easily further correspond ...  [more...]

Consolidated Invitation Lists

A consolidated invitation list is automatically created for you when you send eCard invitations for an event:


Downloading Guest List into MS Excel

To export your guest list, go to Invitations > Manage Events. In the option menu next to the event, select 'View Responses' from the drop-down menu. Click the link for 'Search and Reports' and choose the data you want to display in your report. Click the button for "Create Excel Report".

Read our detailed tutorial for managing and ...  [more...]

Using eCards to Send Surveys and Invitations
[Invitations  |  Surveys]

CorpNote eCards can contain a link to a survey response form, an invitation response form or both. An example of where this might be useful is if a person is having an awards dinner and sends an eCard invitation to their guest list. In the same eCard, they also include a survey which asks them to cast their vote for who they think should get an award in each category.

Check ...  [more...]

Best Time to Send an eCard

Overall, the best time to send emails (like eCards, invitations and surveys) is Tuesday or Wednesday from 10:00am to 3:00pm, however results may vary based on the type of communication. The following statistics are based on the type of business communication:


Trouble Signing In
[General & Troubleshooting]

Some possible reasons for not being able to sign in:

If you have forgotten your password, go to the ...  [more...]

Saving an eCard for Later

You can save your eCard at any time during the design, compose and address process by clicking the 'save' button on any of those screens. To access a saved eCard, go to the navigation and select eCards > Saved/Scheduled. This will take you to a page where you can view all of your saved and scheduled eCards. You can also search and sort your eCards ...  [more...]

Can I Send an eCard via Text Message?

You most certainly can. Sending an eCard, invitation or survey via text message can be done using our direct link feature.

To get a direct link for an eCard, find the eCard you want to send via text and click its 'Copy Link' button. The link is now in your copy buffer. Paste the eCard link into a text message and send it.

Important Note:   [more...]

eCard Delivery Time

If you select 'Send Now' to send your eCard, the determining factors are the size of your email list and the speed of the mail servers at the time of sending. For instance, if you send an eCard to one recipient, it will be sent almost instantly. However, if you send the maximum of 2,500 recipients per eCard, it might take up to 60 seconds for all of the eCards ...  [more...]

Upgrade to a Custom Interface
[Custom Interface]

With our Custom Interface option, you can customize the CorpNote website to seamlessly work with your other marketing material. Upload your logo and choose the colors to be used throughout the site to match your company's visual brand identity. This will also apply to any eCards, invitations and surveys you send.   [more...]

What are the logo requirements for the custom interface?
[Custom Interface]

The logo you upload for the custom interface must be 288 pixels wide by 90 pixels high exactly. If your logo requires adjustment and you do not have an image editor or knowledge of how to do this, please call our technical support team for assistance or follow our easy how-to video.

In our 'Creating a Custom Interface' how-to video, we demonstrate how you can ...  [more...]

How can I export my Contacts?
[Address Book]

To export the contacts in your address book, sign into your account and go to My Account > Address Book. Click the export tab and click the link to download your contacts as a .csv file.

Your unsubscribed contacts will not be included in this file. To view or export your unsubscribed contacts, click on the unsubscribed tab.


Why can't I make my sent eCard into a template?

If the eCard design is no longer available, you cannot make a template from that sent eCard. However, you can create a new eCard with the same message text, signature, colors etc. and select a new eCard design. You can then create a template from that eCard.

Important Note: CorpNote occasionally retires older eCard and invitation ...   [more...]

Why am I seeing an image that says No Design Selected?

Either you haven't selected an eCard design yet or the eCard design you had selected has been discontinued.


Sending Event Thank You eCards

We've made it easy to send a follow up thank you eCard to your guests. Sign into your account and go the invitation manager. Find the event for which you want to send a follow up thank you eCard. In the drop-down list of options, select "View Responses". Select the group of people you would like to send the thank you card to, select an optional eCard template...  [more...]

Getting Started
[My Account]

To get the most out of your membership, we recommend that you set up the following personal styles and preferences so all options are available when you send your first eCard, invitation or survey. By setting your preferences in advance, you can substantially reduce the amount of time it takes to create and send great looking eCards.


Can I set up recurring birthday eCards?

Yes - our recurring eCards feature makes it easy to send eCards as well as greeting cards for anniversaries, reminders and more.

Follow these basic steps to set up a recurring eCard series:


Is there an additional cost to upload my own eCard photos or artwork?

No - There is no extra cost for uploading your own eCards. You can upload up to 36 of your own photos and artwork to be used as your eCard and invitation designs.  Multi-User Plan administrators, can also share their eCard designs with their members which means that multi-user plan members can have up to 36 of their own eCard/invitation designs as well as 36 eCard ...  [more...]

Can I use my own designs for eCards and invitations?
[eCards  |  Invitations]

Yes – you can create eCards and event invitation designs with your own photos or graphic art. You can upload up to 36 photos or graphic art designs to be used as eCards or invitations. Multi-User Plan administrators are also able to share their eCard and invitation designs with their members, which essentially gives each of their members access to 72 custom eCard ...


Can I add an attachment to my eCard or invitation?
[eCards  |  Invitations]

No – you can't attach a document but you can link to a document that is hosted on any website. For example, if you use Google Docs, you can add a link to the document in the text area of your eCard or invitation.

For more information on how to add a link in your eCard message, view ...  [more...]

How do I view my open rate and view statistics for my eCards?

There are several ways to get statistics on who has viewed your eCards.

  1. Aggregate statistics for past 60 days: In the eCard Summary section of your account overview page, you can see how many eCards you have sent in the last 7, 30 and 60 days. By clicking on one of those time frames, you will see the number of cards sent, the ...


Can I create a multi-day event?

Yes! When you create your event, set the event start date (required) and start time. Then set the event end date (as different from the start date) and then enter your desired end time. If you need people to register for different events within the main event, see our instructions for ...  [more...]

Can I make my ‘Save the Date’ card into an Invitation?

Yes! You do this by copying the original eCard and making a new eCard for the invitation.

Find your 'Save the Date' eCard in your Sent Cards bin (eCards > Sent Cards) and select 'Copy Card' from the drop-down menu. This will create a new card with an exact copy of the design and message of your original, which you can edit for your invitation...  [more...]

How do I add a guest?

There are several ways to add an attendee to your event guest list. You can also remove or edit RSVP responses directly in the Manage Events & Invitations area.


How many guests can I have for each event?

There are no pre-set limits to how many guests can RSVP for an event.

If you want to limit the maximum number of attendees for an event, you can set that number when you create or edit an event. This is done in the ‘RSVP Requirements’ section of the Event screen, which lets you set:


Are there ads on my invitation?

CorpNote does not display advertising for other companies, and we minimize all of our branding in order to highlight your company.

For security and transparency, we identify CorpNote as the service provider with a small message at the bottom of the invitation response form that says "Created with CorpNote - Online Greeting Cards, Invitations and Surveys".


Can people see my guest list or responses?

No - all your eCards, Invitations and Surveys are sent individually, even if there are 2,500 guests on your event list. The people that are invited never see the names of others on that list, and their responses are private as well. Only you see their responses in your account.


Can I share a link to my event or post it on a website or blog?

Yes - you can share a 'direct link' to either:

For detailed instructions please view our Direct Link tutorial.


Are my invitations sent from my email address?

The email address that you use to sign into your account is the address that is displayed to your recipients in the email’s ‘from’ and ‘reply to’ fields.

If a recipient clicks the ‘reply’ button in their email instead of using the RSVP form, then you would still be able to receive their message. Similarly, if you accidently sent an eCard to an invalid email address ...  [more...]

Can I send my invitation to a group of contacts?

Yes - you can create ‘Groups’ of contacts in your address book. A group can contain up to 2,500 email contacts, which is the limit of our online address book. By sorting your contacts into Groups, you can quickly address an invitation to many people with a single click.

There are no limits to how many different Groups you can create, and the same individual...  [more...]

How do I copy my invited guest list from another invitation?

Every time you send an Invitation via a CorpNote eCard, your recipients are added to your ‘Invitation List’ for that event. To see the Invitation List for any event, select ‘Invitation List’ from the drop-down menu next to the event on the Manage Events & Invitations screen.

When you are viewing the Invitation List details, there ...  [more...]

Can I invite more people after I send an invitation?

Yes - you can create a duplicate of the original eCard invitation that contained the event RSVP link and send it to a new person or group of people. Go to eCards > Sent Cards and locate your original invitation. Then select ‘Copy Card’ to make a copy, which you can edit and send to the additional people you wish to invite. These new recipients will be added ...  [more...]

Can I send an invitation via text message?

Yes - you can send a link in a text message to either an invitation eCard that describes your event or to an event online RSVP signup form.

Here are the general steps:


How do I create an RSVP cut-off date for my event?

You can set a cutoff date to disable RSVP responses after a certain date. This is done in the ‘RSVP Requirements’ section of the Event screen, which lets you set:


How do I add directions for my guests?

CorpNote lets you provide directions to your event in a number of ways:

  1. You can enter the street address of your event location when you create or edit your event.
  2. If you have provided a street address, CorpNote can automatically generate a Google Maps link, which will be inserted into your RSVP form.
  3. You can provide ...


How can I cancel my event

If you need to cancel an event, there are two ways that you can easily contact people to let them know.

  1. If you want to send an eCard to everyone you’ve invited, go to the Invitation List for that event (Invitations > Manage Events). Select ‘Invitation List’ in the drop-down list next to the event and choose 'Send an eCard: (to) All People On the List’...


How can I tell who has viewed the invitation?

Invitations that are sent via an eCard will display the view statistics on the Sent Cards screen. (eCards > Sent Cards). Those statistics will also show you who has responded to your invitation.

When you are on the Invitation List for a particular event (Invitations > Manage Events: select ‘Invitation List’ in the drop-down list ...  [more...]

How do I format my contacts file for import?
[Address Book]

Contacts need to be imported as a .csv file. You can create this by hand in MS Excel or export your contacts from your contact manager software. Review your contact manager’s instruction manual and follow the instructions for creating a .csv file.

At minimum, your contacts file must have these 3 columns to import correctly...   [more...]

Multiple Surveys in One eCard

You can create one eCard that has links to multiple survey response forms. This is helpful if you want to provide your recipients with a link to more than one survey or you want them to choose from several surveys based on their type of relationship with your product or service. The way to send one eCard that contains links to multiple surveys is to use our ...  [more...]

Sending Survey Reminders

We've made it easy to send a survey reminder. Follow these steps:

  1. Sign into your account and go to Surveys > Manage Surveys
  2. Choose 'Recipient List' from the drop-down options menu next to the survey that you want to send a reminder for
  3. In the Recipients Summary box, you have the option to send an eCard
  4. Select the group ...


Changing Survey Information

To change your survey, go to Surveys > Manage Surveys, and select 'Edit Survey' from the drop-down menu next to the survey you want to change. Make your changes and click the 'Save Changes' button. Anyone completing the survey after you make your changes will see those changes immediately.

If you have received responses to your survey, we ...  [more...]

Resending a Survey to Recipients Who Did Not Respond

Because you could have sent multiple eCards with a link to your survey, the instructions for re-sending a survey notice to those that did not respond are different than re-sending a single eCard. Your survey list consolidates all of your recipients into one list and tracks whether they viewed the notice and whether they responded.

Follow these instructions for ...  [more...]

Blocking Forwarding of Surveys

You cannot block people from either forwarding a survey or sharing a survey response form link. You can, however, put text in your survey eCard and survey opening text that tells people that your survey is by invitation only and that the survey should not be passed along to others.


How do I keep track of who I sent my survey to?

No matter how many separate eCards you send with a link to your survey, your recipient list is automatically consolidated for you. In the survey manager, select ‘Recipient List’ from the drop down menu next to your survey.

This consolidated list enables you to keep track of who has viewed and responded to your survey. You can easily re-send a survey to ...  [more...]

Sending Survey Follow-Up and Thank You eCards

If you asked for an email address from your survey respondents, you can easily send a follow-up or thank you eCard to the people who responded to your survey.

  1. Sign into your account and go the survey manager.
  2. Find the survey for which you want to send a follow-up eCard. In the drop-down list of options, select "View Responses".


Are there ads on my survey?

No - CorpNote does not display advertising for other companies, and we minimize all of our branding in order to highlight your company.

For security and transparency, we identify CorpNote as the survey service provider with a small message at the bottom of the survey response form that says "Created with CorpNote - Online Greeting Cards, Invitations and Surveys".


Can I share a link to my survey or post it on a website or blog?

Yes - you can share a survey in social media, on your website, on your blog and even as a text message.

To share your survey, use our 'direct link' feature to either post or send:

For detailed ...  [more...]

Can I send a survey to a group of contacts?

Yes - you can create ‘Groups’ of contacts in your address book and each group can contain up to 2,500 email contacts – which is your address book limit. By putting your contacts into Groups, you can quickly send a survey to many people with a single click.

There are no limits to how many different Groups you can create, and the same individual ...  [more...]

How can I copy the recipient list from one survey to a new survey?

Every time you send a survey via a CorpNote eCard, your recipients are added to your recipient list. Select ‘Recipient List’ from the drop-down menu next to the survey on the Manage Surveys screen.

On this page, there is an option in the ‘Send an eCard’ drop-down menu to select ‘all people on this list’. Choosing this option will ...  [more...]

Can I send a survey to more people after I send my original survey notice?

Yes - you can create a new eCard or create a copy of the original eCard that contained the survey response form link and send it to a new person or group of people.

To create a copy of your original eCard, go to eCards > Sent Cards and locate the original eCard you sent with that survey. Select ‘Copy Card’ from the options drop down menu to make a copy...  [more...]

Can I send a survey via text message?

Yes – you can send a link in a text message to either an eCard that describes the survey and links to it or you can send a link directly to the survey response form. This is especially useful for customer service follow ups.

Here are the general steps for texting a survey:

  1. Create your survey in the survey manager
  2. Copy the direct ...


CorpNote - eCards, Online Invitations and Online Surveys for Business
P.O. Box 565 | Fountainville, PA 18923 | 609-406-1665 | Hours: Monday - Friday, 9am - 5pm Eastern
©2004 - 2018