Help Center

Search Results for category "My Account"

Technical Support
[General & Troubleshooting  |  My Account]

For 24/7 answers, we have several online resources that are a good starting point:

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Change Credit Card
[My Account]

To change your credit card for an active (paid) account:

  1. Sign into your account and go to My Account > Billing & Password.
  2. Go to the Billing Contact tab.
  3. Under Payment Method, click the link that says "Change your credit card".
  4. Enter your new CC info and complete the submission

For returning members... more double_arrow  

Unable to Sign In
[My Account]

If you think your email and password are correct: Close your browser and re-open it to clear any 'cookies' that may be interfering with your sign in. Go to the CorpNote home page and click the Sign In button. Enter your email address and password to sign in.

Did you change your email address in your preferences? This is the most common cause... more double_arrow  

Default Custom Style for All Emails
[Business eCards  |  Email Campaigns  |  My Account]

To save time, you can set a default custom style for all the holiday eCards, business eCards, email newsletters and online invitations you create. If you set default styles, you can still easily modify each email based on your needs.

To set your default email styles and signature, go to My Account > Preferences.

 

Payment Invoices and Receipts
[My Account]

To view your invoices, go to: My Account > Billing and Password. Click on the "Invoices" tab to see all of your invoices and payment history. You can also view and print individual invoices that display the amount paid and the date they were paid.

Multi-User Plans have consolidated billing and only the plan Administrator will see this... more double_arrow  

How am I Billed for Service?
[My Account]

Your credit card is automatically billed monthly. Your billing cycle is based on the date you establish your account. To view the date your credit card will be charged, sign in to your account. Your 'Next Billing Date' will appear in the yellow Account Notices box at the top of your account overview page.

You can also view a list of your invoices... more double_arrow  

Minimum Sign-up Period
[Joining CorpNote  |  My Account]

We do not have a minimum sign up requirement and there is no long-term contract. You can sign up for one month, use the service, and then cancel 4 days prior to your monthly billing date and you will only be charged for your one month of use.

There are two considerations that are important to note... more double_arrow  

Can I sign up for just one month to send holiday eCards?
[Business eCards  |  My Account]

Yes. You can join CorpNote to send Holiday eCards (Season's Greetings, New Year's, Thanksgiving eCards etc.) with no long-term membership commitment.

There are three considerations that are important to note.

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Membership Cancellation
[My Account]

If you are a Single-User member or a Multi-User Administrator, you may cancel your membership at any time by completing our cancellation form. An email will be sent to you which contains a link. You must click on this link to finalize the cancellation process.

We require this two-stepped approach for...... more double_arrow  

How do I Pay for my Membership?
[My Account]

When you sign up for a CorpNote account, you will be asked to enter your credit card information via our secure online order page. We accept American Express, Discover, MasterCard, and Visa.

Once you establish a CorpNote account, your credit card will automatically be charged monthly on your billing date, which can be viewed on the... more double_arrow  

Membership Renewal
[My Account]

Follow these steps to renew your CorpNote membership:

1. Sign in with the email address and password you used for your account.
2. You will be presented with a form to renew your membership.
3. Enter your credit card information.

If your credit card is approved, you will immediately have access to your account.

If you renew within 60 days... more double_arrow  

Changing Your Account Email Address
[My Account]

Your account email address is used as the 'sender' email address when you send eCards and newsletters. If your recipient clicks reply to an email, their reply will go to that email address.

To change your 'From' and 'Reply To' email address:

  1. In the navigation, go to My Account > Preferences.
  2. Select the Signature...

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Can I upload my own images?
[Business eCards  |  Email Campaigns  |  Email Templates  |  My Account]

You can upload up to 200 of your own images to be used in your emails. The accepted formats are .jpg, .gif, .bmp and .png. 

 

How do I Upgrade to a Custom Interface or a Multi-User Plan?
[Custom Interface  |  Multi User Plans  |  My Account]

Sign into your account and go to My Account > Billing and Password. Click the "Upgrade" tab.

Single User Members have two options for upgrading their CorpNote account:

1. Custom Interface Upgrade
If you only have one user but want to be able to brand the entire CorpNote system with your company logo, colors and footer... more double_arrow  

Keeping Your Information Private
[My Account]

As a member, you will create your own password that will help to ensure only you have access to your account. Here are some password tips:

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What Happens to my Automated Email Campaigns if my Membership Becomes Inactive?
[Email Automation  |  My Account]

If you have scheduled eCards, emails, invitations or surveys and your account becomes inactive (because you cancelled or your credit card was declined more than 7 days ago), they will not be sent. Accounts that are inactive for 60 days are automatically purged of all account data including scheduled and automated emails.

For inactive accounts... more double_arrow  

How Does CorpNote use my Account and Address Book Information?
[Address Book & Contact Management  |  My Account]

CorpNote will never sell, distribute or make public your personal information or email addresses, unless necessary to comply with legal proceedings, to protect and defend the legal rights or property of CorpNote and its members, or to enforce CorpNote's Terms of Use. Please read our ... more double_arrow  

Sending Business eCards and Email Newsletters with your Company Logo
[Business eCards  |  Custom Interface  |  Email Campaigns  |  My Account]

There are several ways that you can include your logo in your business eCards, holiday eCards, email newsletters, online invitations and online surveys.

Option 1 - Your logo can be part of your Signature:

Allbusiness greeting cards, email newsletters and online invitations have the option to include your signature at the bottom. Your logo can appear left, right... more double_arrow  

Can I add private comments to my emails?
[Business eCards  |  Email Campaigns  |  My Account]

You can add personal comments, that only you see, to any saved or sent email. Comments are helpful when you want to record the reason you sent an email, how you know the people you sent it to, or whether you posted it in social media, in your blog or on your website etc.

You can also enter personal comments for email templates...... more double_arrow  

What can I include in my Email Signature?
[Business eCards  |  Email Campaigns  |  My Account]

Your email signature appears at the bottom of every business eCard and email newsletter you create unless you specifically turn it off beneath the "closing" section of the email editor. You can include:

 

Will my eCards and email campaigns be sent from my email address?
[Business eCards  |  Email Campaigns  |  My Account]

eCards and email campaigns are sent from our email server using your email address as the ‘from’ and ‘reply to’ address. When you create an account, the email address you use to sign in is the email address that appears in your recipients' email inbox. We also use the first and last name on the account as the sender name. more double_arrow  

What is the first thing I should do when I join?
[My Account]

Set your preferences so you can see all of the options available when you send your first email. Also, setting your preferences will substantially reduce the amount of time it takes to create and send emails.

We recommend that you set up the following... more double_arrow  

What happens to automated emails when a membership lapses?
[Business eCards  |  Email Automation  |  Email Campaigns  |  My Account]

If you cancel your account, your automated emails will stop sending on the date your account becomes 'inactive'. For example, if you cancel on May 15th and your next billing date is May 21st, your automated emails scheduled for May 21st or later will not be sent.

When your account becomes inactive (because you cancelled, or your credit card... more double_arrow  

Not Receiving CorpNote Email using my Domain Name in the Email Address
[General & Troubleshooting  |  My Account]

If you are sending email from your own domain name (i.e. you@xyzcompany.com), you may have difficulty receiving CorpNote email you send to yourself.

To ensure you receive CorpNote email you send to yourself, or if you want to improve your email getting delivered into your recipient's inbox, we recommend that you 'authenticate' CorpNote as an approved... more double_arrow  

How do I Improve my Email Open Rates / Email Deliverability?
[Address Book & Contact Management  |  Business eCards  |  Email Campaigns  |  My Account]

Your email open rate and email deliverability are determined by whether internet service providers and people's SPAM filters let your email through.

Our blog - How to Increase Email Open Rates and Email Deliverability - includes tips for how to... more double_arrow  

CorpNote - Email Marketing Services
P.O. Box 565 | Fountainville, PA 18923 | 609-406-1665 | Hours: Monday - Friday, 9am - 5pm Eastern
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