Help Center

Email Signature Alignment
[Business eCards  |  Email Campaigns]

Your signature can be aligned left, center or right. If you choose to upload a logo to be used as part of your signature, your logo can be aligned next to your contact information with the exception of the center alignment option. The logo will appear above your contact information.

Important Note: If your logo is over 200px wide... more double_arrow  

Default Custom Style for All Emails
[Business eCards  |  Email Campaigns  |  My Account]

To save time, you can set a default custom style for all the holiday eCards, business eCards, email newsletters and online invitations you create. If you set default styles, you can still easily modify each email based on your needs.

To set your default email styles and signature, go to My Account > Preferences.

• After completing all of the... more double_arrow

Can I upload my own images?
[Business eCards  |  Email Campaigns  |  Email Templates  |  My Account]

You can upload up to 200 of your own images to be used in your emails. The accepted formats are .jpg, .gif, .bmp and .png. 

• Animated GIF images can be uploaded, but will only animate when you "preview" your email. If the email software does not show GIF animation... more double_arrow

Not Receiving Emails Sent to Myself or Other People in my Company
[Business eCards  |  Email Campaigns  |  General & Troubleshooting]

When you send an email with CorpNote, your email address is used as the 'from ' and 'reply to' email address.

Your email administrator might have an email filter in place that is blocking incoming emails that say they're from a company email address, but are recognized as being sent from another email server. While this is a legitimate practice for ... more double_arrow  

Reducing emails going into SPAM
[Address Book & Contact Management  |  Business eCards  |  Email Campaigns  |  General & Troubleshooting]

Automatic SPAM filters work on many levels, but there are some simple things you can do to improve your chances of getting your email message through to your recipient.

• Make sure the people you are sending business or holiday eCards, email newsletters and online invitations to have given you permission to contact them via email. If the problem is... more double_arrow

Weird Characters in Email Subject Line
[Business eCards  |  Email Campaigns  |  General & Troubleshooting]

When creating your email subject line, DO NOT copy and paste your text from other software. Hand-type your subject line into the ‘Subject Line’ text box and avoid special characters such as ™. Most email programs do not support the use of all characters, especially ‘smart quote’ characters that Microsoft Word and other programs auto-insert as ... more double_arrow  

Can I post eCards, email campaigns, invitations and surveys in social media?
[Business eCards  |  Email Campaigns]

Yes - You can easily post business eCards, email campaigns, invitations and surveys to your social media contacts and groups by using one of the following methods.

Method 1: Share by pasting a direct link

• Create an email and send it to yourself. Make sure it looks the way you want it to... more double_arrow

Sending Business eCards and Email Newsletters with your Company Logo
[Business eCards  |  Custom Interface  |  Email Campaigns  |  My Account]

There are several ways that you can include your logo in your business eCards, holiday eCards, email newsletters, online invitations and online surveys.

Option 1 - Your logo can be part of your Signature:

Allbusiness greeting cards, email newsletters and online invitations have the option to include your signature at the bottom. Your logo can appear left, right... more double_arrow  

Can I add private comments to my emails?
[Business eCards  |  Email Campaigns  |  My Account]

You can add personal comments, that only you see, to any saved or sent email. Comments are helpful when you want to record the reason you sent an email, how you know the people you sent it to, or whether you posted it in social media, in your blog or on your website etc.

You can also enter personal comments for email templates...... more double_arrow  

Maximum Number of Recipients per Email
[Address Book & Contact Management  |  Business eCards  |  Email Campaigns]

You can send an unlimited number of emails per day; however, there is a limit to the number of recipients you can include in each email. When you select to send your email to an email list you have created in your address book, you can send your email to up to 2,500 recipients with a single click.

When you manually enter/paste/select addresses... more double_arrow  

How do I address my emails?
[Address Book & Contact Management  |  Business eCards  |  Email Campaigns]

After you compose your email message, click the ’Address/Send’ button at the top of the page.

You can add people to your Address List in these 3 ways:

• Option 1: Type (or paste) just email addresses, one per line - up to 250 addresses at a time - and click the ’Add Recipient(s) to Address List’ button.
• Option 2...

... more double_arrow  

Scheduling eCards and Email Newsletters with Email Automation
[Business eCards  |  Email Automation  |  Email Campaigns]

After creating and addressing your eCard or email newsletter, you have the option to send it now or schedule it to be sent on a future date. To select a future date, click the "Select Date" option and then pick a date using the calendar tool. Once the date is selected, click the "Schedule Email" button. Your email will automatically be sent on the... more double_arrow  

Tracking and Managing Emails
[Business eCards  |  Email Campaigns]

To track and view statistics for your emails, choose Email > Sent Emails from the navigation menu.

You will see the emails you have sent in the last 60 days with statistics on your open rate for each email.

• Click the thumbnail to view details on specific recipients including whether they viewed the email and to follow up with people... more double_arrow

How do I create a new email or new eCard?
[Business eCards  |  Email Campaigns  |  Email Templates]

In the navigation, go to either Email > New eCard or Email > New Email Design/Newsletter.

Select an eCard, invitation or email design by:

1. Searching for a design based on category, holiday or keyword
2. Clicking the tab to view your uploaded images and email templates
3. Clicking the heart icon to view favorite eCard and email... more double_arrow  

Can I use HTML in my Email Message?
[Business eCards  |  Email Campaigns]

No, you cannot insert HTML directly into any email, business eCard or email newsletter.

CorpNote uses a composition tool similar to MS Word that formats HTML code for you. (If you type HTML code in the text editor, it will display the unwanted code in your email.) CorpNote also uses filters to remove certain content/code that could cause undesirable results in... 

Inserting Hyperlinks into your Email Message Text
[Business eCards  |  Email Campaigns]

To insert a hyperlink, highlight the text you want to be clickable and then click the 'link' icon in the message toolbar. This will open the Link tool. Here are your options:

Link Type: URL

• Select URL to insert a link to another website. (The tab will change to display 'Link info') When you paste your web address in the URL box, the ...

... more double_arrow  

Creating One-Time Send Lists
[Business eCards  |  Email Campaigns]

Create your eCard or email newsletter and then type your email addresses or copy your email list from another program.

Important Note: Include only one email address per line.

For example:
info@xyz-company.com
HappyPerson@happy-company.com
John.Doe@abc-company.com

To copy and paste your email... more double_arrow  

Can I resend an email campaign?
[Business eCards  |  Email Campaigns]

Yes - you can resend an email campaign using these steps:

1. In the navigation, go to Email > Sent Emails
2. Click the thumbnail of the email you want to resend. 
3. In the options menu... more double_arrow

Copying Sent Business eCards and Email Newsletters
[Business eCards  |  Email Campaigns]

To copy a sent business eCard or email newsletter, follow these steps:

1. Sign into your account
2. Go to Email > Sent Emails and find the business eCard or email newsletter you want to copy
3. In the 'Options' drop-down list, select "Copy Email"

A copy of your business eCard or email newsletter will be created... more double_arrow  

What can I include in my Email Signature?
[Business eCards  |  Email Campaigns  |  My Account]

Your email signature appears at the bottom of every business eCard and email newsletter you create unless you specifically turn it off beneath the "closing" section of the email editor. You can include:

• your name
• title
• company name
• postal address and company slogan
• phone number
• email address
• ... more double_arrow

Auto-Fill Names in the Greeting Line of my Email
[Business eCards  |  Address Book & Contact Management  |  Email Campaigns]

To use the "auto-fill names" feature for an email or eCard, you will need to use our address book which requires a first name for each contact. When your email recipients view their email, their first name will appear in the greeting line. If you want to send an email to an email address not in your address book, you can assign alternate text to appear in ... more double_arrow  

Can I include Social Media Links in my emails?
[Business eCards  |  Email Campaigns]

Yes - in the signature of every email, you can pre-set links to these social media channels: Twitter, Facebook, LinkedIn, YouTube, Pinterest, and Instagram. These links will appear after your other signature items like your name, phone number, website link etc.

You can also add social media links anywhere in the body of your email...... more double_arrow  

Sending eCards, Newsletters, Invitations & Surveys from a Mobile Device
[Business eCards  |  Email Campaigns  |  Online Invitations  |  Online Surveys]

Our website is mobile compatible which makes sending business eCards, email newsletters, online invitations and online surveys easier and faster than ever before. Your recipients can also use a computer or mobile device to view and respond to your emails. There is no need to download a separate 'App'. CorpNote is compatible with Mac, PC, iPhone, Android and more... more double_arrow  

Receiving CorpNote Communications on a Mobile Device
[Business eCards  |  Email Campaigns  |  Online Invitations  |  Online Surveys]

Our website is mobile compatible so your recipients can use a computer or mobile device to view and respond to all of your business eCards, email newsletters, online invitations and online surveys. They do not need to download a separate 'App'.

How do I create an email template?
[Business eCards  |  Email Campaigns  |  Email Templates]

Email templates make it easy to quickly send eCards, email newsletters, invitations and surveys to individuals and email lists as well as to ensure consistency in your communication. They are required if you want to use email automation.

To create an email template from an email you sent: more double_arrow  

How do I know if someone views my email?
[Business eCards  |  Email Campaigns]

You can view the list of people who have viewed your email campaign by going to Email > Sent Emails. Click the green envelope or choose "Recipients and Pickup Status" from the options drop-down menu.

On this screen, you will see statistics for each recipient including whether they viewed the email and how many times.

To export your email campaign... more double_arrow  

Does my CorpNote Content Posted in Social Media Websites Expire?
[Business eCards  |  Email Campaigns  |  Online Invitations  |  Online Surveys]

As long as your membership is current and does not lapse, your emails (including eCards, email notices, event RSVP forms, surveys etc.) will be accessible from any direct link you post, including social media channels. If your account becomes inactive, through cancellation or non-payment, your CorpNote content will no longer be available to people who click the link... more double_arrow  

Can I change an Email that has been Posted in Social Media?
[Business eCards  |  Email Campaigns]

No - you cannot change an email once it has been sent or posted in social media. We recommend that you double check your email for typos and grammar before sending or posting. 

You can, however, delete your social media post and re-post a corrected copy. Create a 'copy' of the email you want to change, make your changes and... 

Can CorpNote design eCards or email templates for me?
[Business eCards  |  Email Campaigns]

Yes! We would be happy to create a set of custom eCards or email templates for you!

We have 25+ years of experience in internet graphic design and email campaign design.

Our team can create simple eCards or elaborate animated eCards with sound and interactivity. We can also design email templates that match your branding and email campaign goals.

Will my Recipients See my Email List?
[Business eCards  |  Address Book & Contact Management  |  Email Campaigns]

Each business eCard, email newsletter and online invitation is sent to an individual email address and does not display other recipient's names or email addresses. We do not use CC or BCC in any emails.

Similarly, if you are sending invitations, the people you invite will not see the other people you have invited.

Will my eCards and email campaigns be sent from my email address?
[Business eCards  |  Email Campaigns  |  My Account]

eCards and email campaigns are sent from our email server using your email address as the ‘from’ and ‘reply to’ address. When you create an account, the email address you use to sign in is the email address that appears in your recipients' email inbox. We also use the first and last name on the account as the sender name. more double_arrow  

Sending Business eCards and Email Newsletters without using the Address Book
[Business eCards  |  Address Book & Contact Management  |  Email Campaigns]

You can manually type or paste up to 250 email addresses (1 per line) for each business eCard and email newsletter. In the address area, select "Type Email Addresses" and then paste or type your recipient's email addresses. Click the "Add Recipient(s) to Address List" button to save your changes and prepare your eCard or email newsletter for sending... more double_arrow  

Best Time to Send a Business eCard or Email Newsletter
[Business eCards  |  Email Campaigns]

Overall, the best time to send emails (like business eCards, email newsletters, online invitations and online surveys) is Tuesday or Wednesday from 10:00am to 3:00pm, however results may vary based on the type of communication. The following statistics are based on the type of business communication:

• Ecommerce – Wednesday @ 10:00am
• Software/SaaS... more double_arrow

Saving a Business eCard or Email Newsletter for Later
[Business eCards  |  Email Campaigns]

You can save your business eCard or email newsletter at any time during the design, composition and addressing process by clicking the 'save' button on any of those screens. To access a saved business eCard or email newsletter, go to the navigation and select Email > Saved/Scheduled. This will take you to a page where you can view all of your saved and scheduled eCards and... more double_arrow  

Can I Send an eCard or Email Newsletter via Text Message?
[Business eCards  |  Email Campaigns]

Yes. You can sending an eCard, email newsletter, online invitation or online survey via text message using our direct link feature.

To get a direct link for your eCard or email newsletter, find the email you want to send via text and click its 'Copy Link' button. The link is now in your copy buffer. Paste the link into a text message and... more double_arrow  

Email Delivery Time
[Business eCards  |  Email Campaigns  |  General & Troubleshooting]

If you select 'Send Now' to send your email, the determining factors are the size of your email list and the speed of the mail servers at the time of sending. For instance, if you send an email to one recipient, it will be sent almost instantly. However, if you send to 2,500 recipients per email, it might take up to 60 seconds for all of your emails to be... more double_arrow  

How do I view my open rate and statistics for my eCards and email newsletters?
[Business eCards  |  Email Campaigns]

There are several ways to get statistics on who has viewed your business eCards and email newsletters.

1. Aggregate statistics for past 60 days: In the Email Summary section of your account overview page, you can see how many eCards and email newsletters you have sent in the last 7, 30 and 60 days. By clicking on one of those... more double_arrow

How does email automation work?
[Address Book & Contact Management  |  Business eCards  |  Email Automation  |  Email Campaigns]

It's easy to set up automated email campaigns to send eCards for birthdays, anniversaries, holidays, etc.; weekly newsletters and more.

Email automation lets you select a business eCard or email newsletter design, or several designs, and have it automatically sent to a group of recipients at an interval that you choose - annually on... more double_arrow  

How do I view and track automated emails that have been sent?
[Address Book & Contact Management  |  Business eCards  |  Email Automation  |  Email Campaigns]

After an automated email is sent, you will see it in your email history intermixed with your other sent emails. All automated emails will have an icon next to them to indicate that the email was sent as part of ... more double_arrow  

What happens to automated emails when a membership lapses?
[Business eCards  |  Email Automation  |  Email Campaigns  |  My Account]

If you cancel your account, your automated emails will stop sending on the date your account becomes 'inactive'. For example, if you cancel on May 15th and your next billing date is May 21st, your automated emails scheduled for May 21st or later will not be sent.

When your account becomes inactive (because you cancelled, or your credit card... more double_arrow  

Can I add or remove an email template from an existing automated email campaign?
[Business eCards  |  Email Automation  |  Email Campaigns]

Yes. Go to Email > Automated Email Campaigns and click the Edit icon next to the automated email campaign you want to add your email template to.

You can edit any of the information on the first screen such as the description, the recipients or comments and then click continue. The second screen enables you to select/deselect email templates... more double_arrow  

How do I stop or delete an automated email campaign?
[Business eCards  |  Email Automation  |  Email Campaigns]

To stop or delete an automated email campaign, go to Email > Automated Email Campaigns. Find the automated email campaign you want to stop and click the edit icon.

• You can stop the automated email campaign from sending the next scheduled email template in the series by changing the status option to 'inactive.' more double_arrow

Am I able to BCC an email recipient for compliance purposes?
[Business eCards  |  Email Campaigns]

Every time you send a CorpNote eCard, email newsletter or online invitation, you can add an email address (your own or someone else in your company) to receive a copy of what you sent. It’s not technically a “BCC” since every business eCard, email newsletter and online invitation we send is an individual email, even when you send to a large list. We do this so no one can... more double_arrow  

Do you have email templates?
[Email Campaigns  |  Email Templates]

Yes, we have an email layout library of fully designed email newsletters, birthday emails, anniversary emails, holiday sales promotions and more. They can all be easily updated with your logo, message and images and then saved as your own customized email templates.

You can also build your own email templates and layouts from scratch using our Email Layout Builder. more double_arrow  

Cost per Email Campaign
[Email Campaigns]

We do not charge per email campaign. You can send an unlimitednumber of eCards, email campaigns, event invitations and online surveys.

Your email campaigns can be sent immediately or you can schedule them to be sent on a specific calendar date or use our automated email campaigns feature to send your emails on specific intervals. more double_arrow  

Can I use an Email Preheader?
[Business eCards  |  Email Campaigns]

Yes - here's how to add an Email Preheader to your email:

• Compose your email and preview it
• Click the Address/Send button
• Below the area where you enter your subject line, there is a text box to enter your email preheader text
• Your email preheader text can be up to 100 characters

Important... more double_arrow  

How do I Improve my Email Open Rates / Email Deliverability?
[Address Book & Contact Management  |  Business eCards  |  Email Campaigns  |  My Account]

Your email open rate and email deliverability are determined by whether internet service providers and people's SPAM filters let your email through.

Our blog - How to Increase Email Open Rates and Email Deliverability - includes tips for how to... more double_arrow  

Can I add my logo and message to your email templates?
[Email Campaigns  |  Email Templates]

Yes. You can upload up to 200 of your own images that can be inserted anywhere within our email template designs.

Our email template library has email designs for sales promotions, email newsletters, announcements, birthday celebrations, event invitations, holiday emails and more. Find the email template you want to use, insert it into your email message and then... more double_arrow  

Are Email Templates included in my membership?
[Email Campaigns  |  Email Templates]

Yes. CorpNote's email template library is free and included in your membership. You also have access to our free image library all for one low monthly price with no 'surprise' upgrade fees.

Choose from our email template library or create your own email templates from scratch using our email layout builder. more double_arrow  

Do you have sample eCards?
[Business eCards  |  Email Campaigns  |  Email Templates]

We have sample eCards and email designs in several places on our website:

• eCard Samples has example eCards for birthday, anniversary, holidays and more
• Holiday eCard and holiday email examples are included in our... more double_arrow

Can I resend an email campaign to non-openers?
[Business eCards  |  Email Automation  |  Email Campaigns]

Yes - email campaigns can be 'resent' to the people who did not view the email. You can also easily view the combined open rate statistics for the original email and the resend email so you can see the overall effectiveness of your email campaign.

Here's how to resend an email to non-openers: more double_arrow  

How do I view aggregate open rate statistics for email campaigns?
[Business eCards  |  Email Campaigns]

There are two ways you can view the aggregate open rate statistics for email campaigns.

1. Quick Summary: Your account dashboard has an 'Email Summary' which contains the number of email campaigns sent and your open rate for the past 7 days, 30 days and 60 days.
2. Date Range: To see statistics... more double_arrow