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Resending a Survey to Recipients Who Did Not Respond

Because you could have sent multiple eCards with a link to your survey, the instructions for re-sending a survey notice to those that did not respond are different than re-sending a single eCard. Your survey list consolidates all of your recipients into one list and tracks whether they viewed the notice and whether they responded.

Follow these instructions for re-sending a survey:

  1. Go to Surveys > Manage Surveys and select 'Recipient List' from the options drop-down list next to the survey you want to manage.
  2. In the Recipients Summary area, next to the "Send an eCard" option, select people who did not respond from the drop down menu.
  3. You can select an eCard template that you’ve previously created for the reminder eCard, or you can simply click the button that says “Create Follow-Up eCard” to create a new eCard with the recipient's email addresses added for you.

Related Tutorial - Managing Your Survey Recipient List

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