Resending a Survey to Recipients Who Did Not Respond
Because you could have sent multiple eCards with a link to your survey, the instructions for re-sending a survey notice to those that did not respond are different than re-sending a single eCard. Your survey list consolidates all of your recipients into one list and tracks whether they viewed the notice and whether they responded.
Follow these instructions for re-sending a survey:
- Go to Surveys > Manage Surveys and select 'Recipient List' from the options drop-down list next to the survey you want to manage.
- In the Recipients Summary area, next to the "Send an eCard" option, select people who did not respond from the drop down menu.
- You can select an eCard template that you’ve previously created for the reminder eCard, or you can simply click the button that says “Create Follow-Up eCard” to create a new eCard with the recipient's email addresses added for you.
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