Tutorials - Address Book

Unsubscribed and Subscribed Contacts

At the bottom of every eCard, invitation and survey that you send, your recipient can click the 'Subscribe/Unsubscribe - Manage Your Email Preferences' link to unsubscribe or subscribe to your email list. Your address book is automatically updated (see example). Even if your membership lapses or you have cancelled your membership, eCard recipients can still unsubscribe from your address book.

View Unsubscribed Contacts

To view your list of unsubscribed contacts, go to My Account > Address Book and click on the 'Unsubscribed' tab. You will see a list of people that have unsubscribed. You can also download a MS Excel compatible file in case you want to update your email list in another contact manager.

thumb_up Important

  • If you delete an email address, or add an email address for someone who has selected to unsubscribe, their preference will still appear in your address book.

View Subscribed Contacts

If an eCard email notice is forwarded and the person clicks on the 'Subscribe/Unsubscribe - Manage Your Email Preferences' link, they can subscribe to your email list. You will see these contacts on your 'My Account' page when you sign in or click My Account > Overview in the navigation. Click the edit icon to add them to your address book or the delete icon to remove them from your subscriber list.

Unsubscribed Contacts and Sending eCards, Invitations and Surveys

When you are sending an eCard, invitation or survey, you will be notified of the people that have 'unsubscribed' from your email list and that your eCard cannot be sent to that person.

  • If you select to use your address book to compile your send list, people who have unsubscribed are identified and they cannot be selected for the send list.
  • If you select to send your eCard to groups, anyone unsubscribed in that group will NOT be added to the send list.

Multi-User Plan Administrators

Important Note: Multi-User Plan administrators can send eCards to their plan members regardless of whether their plan members have unsubscribed from their administrator's email list.

Next Tutorial > Creating Custom eCard Designs

If you need additional help, please refer to our Online Help Center or complete our Priority Email Support Form.

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